QualiMon

Continuous Customer Feedback

THIS WEEK'S
Quality SCORE

95

Get a live demo call right now from our agent to discuss a purchase

See if QualiMon is right for your business

77%

Response rate

about Qualimon

Simple & Direct Quality Assessment

Our AI callers reach out to engage your customers post-purchase in a rich conversation about your service. Our flexible system can help you zero-in on what makes your customers happy, what doesn't, and everything in-between. Identify your service delivery stars and those who need your help. Get product insight that's impossible using passive means. Focus in on critical questions you need answered.

Top Benefits

Proactive

Your customers are busy. If you rely on them to complete a form, well, they won't.

Private

QualiMon allows you to discover and address issues before the world does on Yelp.

Real-time

Reach-out while the buying experience is fresh in the customer's mind.

Flexible Insight

B2C and B2B versions can be configured on the fly to focus in on the answers you need right now.

Get Feedback ~Privately~

Platforms like Yelp, Facebook, Trustpilot, and Google Business Profiles are a permanent and public record - mostly used by the happiest and angriest customers. This visibility can damage your brand. QualiMon gathers more complete feedback - both good and bad - privately. For unhappy customers, QualiMon is their outlet to vent (rather than Yelp). For the happiest customers, you can encourage them to share their experience online.

Discover and address issues before they're out there for the whole world to see.

77%

RESPONSE RATE

Hear the voices of all your customers (not just the loudest one)

Traditional passive platforms & methods like Yelp, emails, and SMS surveys capture only the loudest voices - typically your happiest and angriest customers (about 17%). QualiMon's outbound active response model captures a more complete, representative, and real-time snapshot of quality & customer satisfaction.

These response rates tell the story:

Website & email forms - ~12%
SMS text messages - ~18%
Qualimon - 77%

Why QualiMon Works

Qualimon keeps customers engaged - immediately after purchase, then down the road.

Often, companies need to assess the customer's buying experience as well as their longer-term satisfaction with the purchased product or service. QualiMon can do exactly that with the click of a mouse - asking different questions during multiple active outbound calls different points in the customer journey. Often, it's useful to engage immediately following purchase, at a specified point after purchase, and at service cancellation.

Instead of relying on customers to initiate feedback, QualiMon actively solicits input - from all your customers.

Instead of feedback from just the happiest and angriest customers, QualiMon provides feedback across the spectrum. Our active outreach ensure you get more statistically relevant insight across the satisfaction spectrum. Face it - people who are very happy or very unhappy with your service will rarely provide objective insight. The most valuable information is in the middle.

Placing the onus on the customer to initiate the feedback process results in dismal response rates. In fact, most of the time a 17% response rate is considered outstanding.

Because QualiMon is an active process, our response rate is 500% higher than traditional quality assessment tools.

Every QualiMon call is structurally identical. This means the information gathered is more consistent.

A properly-structured QualiMon active listening assessment program provides a consistently delivered interview experience, and valid data outcomes.

Qualimon Fits Your Business

Qualimon fits any business or organization. If you need to know it, we can find it out.

Trades

Plumbers, Electrical Contractors, Builders, Restoration, Painting Contractors, HVAC, Roofers etc.

Consumer Products

Food & Beverage, Health & Personal Care, Household Goods, Beauty & Cosmetics, Apparel & Footwear, Electronics, Home & Kitchen, Automotive, etc.

SaaS

AI Providers, Software Platforms, Graphics, Finance, Dating Sites, etc.

Hospitality & Personal Services

Hotel & Motel, Food & Beverage, Salons, Travel & Tourism, entertainment & Recreation, events & Meetings, Luxury & Boutique, etc.

Medical

General Practitioners, Hospitals, Clinics, ERs, ENT, Optometrists & Ophthalmologists, Imaging Centers, Chiropractors, Physical Therapists, etc.

Finance

Banks, Credit Unions, Investment Firms, Mutual Funds, Advisors, etc.

Finance

Proin sed libero enim sed faucibus turpis. At imperdiet dui accumsan sit amet nulla facilisi morbi tempus.

Offices

Land O'Lakes

16703 Early Riser Avenue Suite #510 Land O' Lakes, FL 34638

Contact Us

Name

Phone

Message

I accept the Terms of Service

Send Message

Thank you! Your message has been sent.

Unable to send your message. Please fix errors then try again.

QualiMon

THIS WEEK'SQuality SCORE

95

Get a live demo call right now from our agent to discuss a purchase

77%

Response rate

about Qualimon

Simple & Direct Quality Assessment

Top Benefits

Proactive

Private

Real-time

Flexible Insight

Get Feedback ~Privately~

77%

Hear the voices of all your customers (not just the loudest one)

Why QualiMon Works

Qualimon Fits Your Business

Trades

Consumer Products

SaaS

Hospitality & Personal Services

Medical

Finance

Finance

Offices

Land O'Lakes

Contact Us

THIS WEEK'S
Quality SCORE